Welcome to the Online Dispute Resolution (ODR) page of GameBörse. We are committed to providing a fair and transparent resolution process for any disputes that may arise within our community. This ODR platform is designed to facilitate the resolution of disputes between users in an efficient and online manner.

1. Resolving Disputes on GameBörse:

1.1. GameBörse encourages users to first attempt to resolve any disputes directly with the involved party. Open and clear communication is often the key to resolving issues promptly.

1.2. If a resolution cannot be reached through direct communication, GameBörse offers the Online Dispute Resolution platform as an additional resource.

2. Initiating the ODR Process:

2.1. To initiate the ODR process, the affected party should contact us and provide detailed information about the dispute, including relevant order numbers, usernames, and a clear description of the issue.

2.2. The GameBörse support team will review the provided information and guide users through the ODR process.

3. ODR Procedure:

3.1. The ODR procedure involves a neutral third party who will assist in facilitating communication between the involved parties.

3.2. The mediator will work to understand the concerns of each party and help them reach a mutually agreeable solution.

4. ODR Decision:

4.1. If an agreement is reached during the ODR process, both parties will be asked to confirm the resolution.

4.2. If a resolution is not reached, the mediator may provide a non-binding recommendation to assist the parties in finding a compromise.

5. Binding Arbitration:

5.1. In the event that a resolution is not achieved through the ODR process, the parties may choose to pursue binding arbitration as a final means of dispute resolution.

5.2. The decision reached through binding arbitration is final and legally binding on both parties.

6. Confidentiality:

6.1. All information shared during the ODR process will be treated confidentially by the mediator and GameBörse.

6.2. The confidentiality of the ODR process is crucial for fostering open communication and reaching a fair resolution.

7. ODR Terms:

7.1. The use of the GameBörse ODR platform is subject to the terms outlined in our Terms and Conditions.

8. Contact Us:

8.1. If you have questions or need assistance regarding the ODR process, please contact us. Our support team is here to guide you through the resolution process.

By utilizing the GameBörse Online Dispute Resolution platform, you acknowledge that you have read, understood, and agreed to the procedures outlined on this page.

Last Updated: [01/10/2024]